Office Location:  Onsite
Employment Type:  Salary – Commission
Job Type:  Full Time
 
 

Start a Watco Career and Discover the Difference

Keep the world’s supply chain moving. That’s what the Watco team does every day at our short line railroads, switching sites, terminals, ports, and logistics hubs. Whether you’re at one of these locations or in a support-services role, there’s one thread that ties everyone together. We’re all on the same team. One Watco. 

Here’s what you can expect from Watco: 

Award-winning culture recognized by Forbes and Newsweek
Competitive compensation and benefits
Paid on-the-job training with peer trainers 
Operations training at the Safe Performance Center in Birmingham, Alabama
Leadership and development programs offered through Watco University 
Career advancement opportunities
 

Note: This is a sales position requiring 2+ years of sales experience and an existing book of business that will compensate with a competitive salary and commission opportunities.

The Account Manager of Watco Logistics is responsible for generating new sales activity and the overall “day-to-day” freight management of shipments and/or customer accounts. This position plays a critical role in providing quality service to customers, encouraging team morale and performance, while maintaining a positive culture within the branch. It is essential for the Account Manager to conduct the necessary activities to deliver the desired results, garner customers’ trust and produce above average gross revenue and profits to ensure the branch’s annual goals and objectives are met. This position has various responsibilities including freight sales, customer spot pricing, carrier price negotiation, and operational duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDING THE FOLLOWING (OTHER DUTIES MAY BE ASSIGNED):

Develop new customer sales
Utilize various prospecting methods to generate new sales leads and solicit freight
Cultivate sustainable customer relationships and encourage customer growth
Deliver cost-effective solutions that will attract and retain customers
Manage broker and customer service aspects of assigned shipments and/or customer accounts
Effectively communicate with customers, carriers, and internal teams
Support customers with pricing, operations, and payment-related issues
Manage spot pricing and carrier negotiations
Provide support to operations and other internal teams
Conduct on-site customer visits as needed
Cultivate customer growth and relationships
Work hand in hand with transportation coordinators on brokering and provide effective feedback as needed
Communicate effectively with customers, carriers, shippers, and team members
Involvement in spot pricing carrier negotiations and RFP (Request for Pricing form – Proposal) RFI (Requisition for Information)
 

QUALIFICATIONS/SKILLS & ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required:

2 years brokerage operations experience preferred
Transportation or supply chain related experience preferred
Business development personal training, sales knowledge, and highway service knowledge
Apply knowledge of organization, communication, conflict resolution, and time management skills
Use basic computer skills – Microsoft Excel, Word, PowerPoint, 10 Key, and Data Entry
Registry Monitoring Insurance Services (RMIS) skills recommended
Transportation Management System (TMS) skills recommended
Ability to work with others and be a positive influence on co-workers
Utilize professional phone and email communication skills
Ability to multi-task with frequent interruptions
Effective customer service skills and the ability to service both internal and external customers
Ability to provide oral and written reports, business correspondence, and effective presentation of information to customers, team members, and managers
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Capable of working independently and making decisions with limited supervision
 

WORK ENVIRONMENT

Work is performed primarily in a standard office environment with extensive team member and supplier contact with frequent interruptions. The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL REQUIREMENTS & DEMANDS

Sit, stand, walk, and reach with arms – Completion of paperwork, long consecutive hours of typing and using the computer
Talk daily to customers, team members, vendors, etc.
Ability to hear what the team members communicate
The incumbent must occasionally lift and/or move up to 25 pounds.
Ability to travel