THIS POSITION CAN BE ONSITE, REMOTE, OR HYBRID
The Client Success Partner role plays a key role ensuring current and new SMC3 customers are completely satisfied and deriving maximum value from SMC3 products. The objectives of the role include achieving 100% customer satisfaction, maximum contract renewal rate, and customer expansion into more SMC3 product offerings. The client success team will support the commercial process from beginning to end.
Essential Functions
Performs client facing product demonstrations to showcase the value of SMC3’s product offerings.
Under general supervision and direction, owns new Alliance customer integrations (through an Alliance Product), including outreach, tracking, and proactive identification and resolution of gaps that enhances customer experience and minimizes time-to-production.
Under general supervision and direction, maintains integration-specific, customer data in CRM and records customer contact and completion of action items.
Collects and configures customer-specific data for web services.
Verifies customer configurations and pursues any needed changes through to resolution.
Champions customer requests and acts as liaison between customer and internal teams (sales, technical).
Under general supervision and direction, works with stakeholders to develop new integration and onboarding procedures.
Under general supervision and direction, Works with internal teams (Sales, Stakeholders, Product teams) to assist with development and refinement of CRM, reporting, and support-related tools.
Qualifications
Bachelor’s Degree from a 4 year college or university
1-2 years’ experience in a related field a plus
Highly motivated individual with strong interpersonal skills and ability to represent the organization in a professional manner
Strong communication and collaboration skills required
Experience in an LTL supply chain setting a plus
Knowledge of SOAP/RESTful web service messaging a plus
Ability to read/understand XML/JSON messages a plus
CRM experience or similar tracking/software a plus
Skills
Problem Solving
Interpersonal Skills
Oral Communications
Written Communications
Planning/Organization
Accuracy
Adaptability
Dependability