DSV – Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world’s 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers’ entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com 

Location: USA – Fontana, Slover Ave 

Division: Solutions 
Job Posting Title: Supervisor, Operations 
Time Type: Full Time

POSITION SUMMARY
The Operations Supervisor is responsible for supervising, labor management, and planning of inbound, outbound, Product slotting and customer communication activities daily, including labor scheduling, space utilization, equipment and manpower.  People management responsibilities include hiring and training, planning and assigning daily work, conducting performance appraisals, addressing performance issues and resolving problems.  Under the direction of the Operations Manager or Distribution Center Manager, the Supervisor is responsible for supervising the receiving, warehousing and shipping of products in a manner consistent with company service and cost objectives.

As part of the DSV team, Associates are expected to meet company objectives in the areas of performance, safety, and quality.   Associates are expected to comply with all corporate and site-specific policies.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Conducts staff meetings to review daily/weekly work activities, plan and assure continuous improvement.
Effectively keeps senior management and client representatives informed of critical issues that affect the operations
Ensures the development of systems and procedures for managing operations, equipment, and products in a safe and profitable manner in accordance with company policies, guidelines, and procedures.  Manages operations to meet prescribed productivity and service goals.  Complies with terms outlined in the site’s operating agreement with the client.
Implements and reports on-going cost savings measures. Provides ideas and suggestions for more efficient operations.
Meets all client specified KPI’s and complies with Quality system requirements.
Manages the operations to achieve prescribed objectives.  Applies sound communication and motivational techniques, create programs to fairly and equitably supervise, counsel, and (where needed) discipline team members.  Provides direction and support to Human Resources.  Assists in creating programs for hiring, training, and professional development.  Participates in performance evaluation system for recommending promotions, wage increases, and other HR activities.
Has overall training and evaluation responsibilities of warehouse staff.
Plans the daily work schedule by reviewing existing work orders, arrival notices, and instructions from customers.  Assesses priorities based on time sensitivity and available resources.  Assigns duties to appropriate warehouse staff.
Reviews pending jobs or trends, plan for reorganization of warehouse space, and needed changes in levels of supplies, equipment, or staffing needs.
Trains new staff in assigned duties, or delegate training responsibility to experienced team members.  Assesses progress of trainees and adds additional duties as appropriate.
Keeps informed of quantity and quality of jobs being performed throughout the day, providing guidance and advice as necessary.
Assigns supervisory duties to experienced team members acting as leads for lower-level warehouse staff.  Keeps abreast of progress or problems.
Keeps Manager advised of progress or problems requiring attention on a daily basis.  Holds regular meetings with warehouse staff to assess the group’s overall status.  Discusses ideas for improvement.  Keeps staff informed of new developments.
Assists in the physical operations as needed.
Delivers results by leveraging the skills of the right people at the right time
Maintains high degree of motivation in team members to retain focus of providing highest levels of customer satisfaction
Provides ongoing growth and development opportunities for team members
Provides input and conducts annual performance reviews for team members
Supports adherence to Standard Operating Procedures (SOPs).
Supports and trains team members with adherence to SOPs (corporate and client)
 
SKILLS & ABILITIES
Education & Experience:  

Must have a High school diploma or general education degree (GED)
3 years’ experience working in a logistics/distribution/relevant environment
1 year experience in a supervisory role
Preferred: Prior MHE certification / knowledge of basic MHE operation
Certificates, Licenses, Registrations or Professional Designations

Satisfactory completion of a forklift training program
Computer Skills:  
Proficient in Microsoft Office (Excel, Work, and Power Point)
RF Scanners
WMS functions
 
Language Skills 

English (reading, writing, verbal)
Business communication
 

Mathematical Skills 

Basic to intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing and distributing client products
 

Other Skills 

Strong attention to detail accuracy and accomplish job tasks in a timely manner
Good organizational and personnel skills
Good communication skills, written and oral
Good leadership, supervision, and planning skills
Able to work flexible schedules, including nights and weekends, as required by the operation
Participate in established cross training metrics activities with the opportunity to improve their knowledge in multiple areas/departments and be able to assist as a back-up when the need may arise.
Must be able to effectively adapt to change and thrive in a stimulating, fast-paced work environment.
Work overtime as dictated by business whether mandatory or voluntary.
Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate.